FAQ

Frequently Asked Questions

Expert answers to common questions about commercial traffic doors, strip curtains, and air curtains

I don't know how to find the right commercial traffic door — can you help?

Yes! At CDK Doors, our team will help you choose the perfect traffic door for your specific application. Whether you're outfitting a restaurant, warehouse, grocery store, or cold storage facility, our experts will recommend the right materials, sizes, and impact ratings to meet your needs.

What type of clients do you serve?

CDK Doors proudly serves clients across the U.S. in industries such as food service, grocery, warehousing, schools, hospitals, and stadiums. With over 30 years of combined experience, we've become a trusted supplier for high-performance traffic doors, swing doors, and air control systems.

What types of commercial doors do you sell?

We offer a wide range of durable, American-made products including traffic doors, swing doors, kitchen doors, air curtains, strip curtains, and plastic strip systems for coolers and freezers. Our catalog is designed to fit every commercial or industrial environment — and every budget.

Will your traffic doors help save energy?

Absolutely. Our energy-efficient traffic doors and air curtain systems are engineered to maintain temperature zones and minimize air loss. When properly installed, they often pay for themselves in energy savings within just a few months.

Are your doors FDA and USDA approved?

Yes. CDK Doors provides energy-saving products that are FDA and USDA compliant, helping you maintain safe and sanitary conditions while meeting inspection requirements.

Return Policy

Our return and refund policies for commercial and industrial orders

1. Return Eligibility

Returns are accepted within 30 days from the date of delivery (unless otherwise specified).
Products must be in original, unused, and resalable condition, with all original packaging, parts, and accessories.
Custom, made-to-order, or non-standard items (e.g. custom sizes, special finishes) may not be returnable—unless defective or damaged.

2. Return Process

Contact us at [email protected] or call 1-800-670-0086 to request a Return Merchandise Authorization (RMA).
Provide your order number, product(s) to be returned, reason for return, and any photos if the item is damaged or defective.
Once approved, we will send you the return shipping instructions and RMA number.
Pack the item securely in its original carton or equivalent packaging.
Ship the item back within 7 days of RMA issuance (unless otherwise arranged).

3. Return Shipping Costs

For returns due to defects, damage, or shipping errors, we will cover return shipping costs.
For buyer-initiated returns (e.g. "changed mind," wrong size), the customer is responsible for return shipping costs, unless otherwise agreed.
We recommend using a trackable shipping method and purchasing shipping insurance—CDK Doors is not responsible for items lost in transit back to us.

4. Inspection & Refund

Once we receive the returned item, we will inspect it.
If the return meets the eligibility criteria, we will process your refund (minus any applicable restocking fees) within 7 business days.
Refunds will be issued to the original payment method used at purchase.
Shipping costs paid at the time of purchase may not be refundable (unless return is due to our error).

5. Restocking Fees

A restocking fee (e.g. 10–25%) may apply to returns of non-defective items to cover inspection, repackaging, and handling.
Custom or special-order items may incur a higher restocking fee or may be non-returnable (confirm in advance).

6. Exchanges

If you'd like to exchange an item for a different product, size, or color, follow the return process above. Place a new order separately; once your return is processed, your refund will be issued and you may reorder.

7. Defective or Damaged Items

If you receive a defective or damaged product, notify us immediately (within 48 hours preferred), with photos and a description.
We will arrange for repair, replacement, or refund (including return shipping at our cost).
In some cases, we may request the return of the defective piece or ask for photo/video proof in lieu of return.

8. Cancellation Policy

If you wish to cancel an order, contact us as soon as possible.
If your order has not yet shipped, we will cancel and fully refund your payment.
If your order has already shipped, you must follow the return process once it arrives.

Notes & Disclaimers

The policies above are subject to change; your order will be governed by the version in place at the time of purchase.
For questions, clarifications, or special requests (especially for large industrial orders), please contact us at [email protected] or call 1-800-670-0086.

Still have questions?

Contact our friendly team today for expert guidance or a free quote on your next project.

Request a Quote Call 1-800-670-0086